1. Introduction
Satvik Certified Pvt. Ltd. ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, certification services, and verification tools.
2. Information We Collect
From Applicants (Food Businesses):
- Business name, address, registration details
- Contact person name, email, phone number
- FSSAI license number and related food safety documentation
- Kitchen and operational information
- Ingredient lists, supplier information, and SOPs
- Audit reports and corrective action records
From Consumers (Website Visitors):
- Name, email, and phone (when submitting contact forms or complaints)
- Certificate IDs entered in the verification tool
- Standard web analytics (IP address, browser type, pages visited, referral source)
3. How We Use Your Information
- Processing certification applications and conducting audits
- Managing certification records and public directory listings
- Communicating with applicants about their certification status
- Responding to consumer inquiries and complaints
- Improving our website and services through analytics
- Compliance with legal obligations
4. Public Directory Information
When a business is certified, the following information is made publicly available on our website directory and verification tool:
- Business name and branch address
- Certification level (Green/Gold/Premium)
- Certificate ID and validity period
- Certification status (Active/Suspended/Expired/Revoked)
- Approved food categories
- Last inspection month
By applying for certification, applicants consent to this public disclosure for the purpose of consumer verification and trust.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Authorized auditors assigned to conduct inspections
- Legal authorities if required by law or court order
- Technology service providers who maintain our systems (under strict confidentiality agreements)
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of your data.
7. Data Retention
- Certification records are retained for a minimum of 5 years after the last certification period.
- Contact form submissions are retained for 2 years.
- Web analytics data is retained for 1 year.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications
To exercise these rights, please contact us at info@satvikcertified.in.
9. Cookies
Our website may use cookies and similar technologies for analytics and user experience improvement. You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact
For privacy-related questions, please contact us at Contact Page or email privacy@satvikcertified.in.